Privacy policy

We value your trust. In order to honour that trust, Zomunk Technology Pvt Ltd (which shall also include a reference to our affiliates, sister concerns etc.) has outlined below its privacy policy to fulfil its obligations under the applicable privacy laws.

Throughout this document, the terms "we", "us", "our", "ours" and "Zomunk" refer to Zomunk Technology Pvt Ltd and the terms "you", "your", and "yours" refer to You (as the User of the Platform).

This Privacy Policy details how we collect, store and/or use information or data provided by you while accessing and/or using our Platform and any service offered on or through Zomunk and our related websites, services, applications and products (hereinafter referred to as "Services"). We'll only ever collect, use and share your information in ways that are described in this policy.

Along with our Terms of Service, this policy explains how we collect and handle your information across all of our websites, mobile apps and other services. We'll review this policy from time to time to make sure it's up-to-date. If we make changes, we'll post the latest version here. We process any personal information we collect from you in accordance with the applicable laws and regulations.

This Privacy Policy is required to be read in conjunction with the Terms & Conditions available at https://zomunk.com/terms. Your access to and use of our Platform and the Services is conditional upon your acceptance of this Privacy Policy and the Terms & Conditions. By accessing and/or using our Platform and/or the Services, you represent that you have read, understood and are bound by the Terms & Conditions and this Privacy Policy, and that you consent to your information and data including personal information being collected, stored and used in the manner laid out in this Privacy Policy. If you do not agree to the Privacy Policy, promptly exit the page and stop accessing our Platform and/or our Services.

1. Collection of Information

'Personal Information' or 'PI' means any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual's name, postal address, email address, and mobile number indicating to that particular person or such person is identifiable.

When you apply for the Services of Zomunk, we require the following information from you (hereinafter referred to as "Your Information"):

Name
Age
Address
Email id
Phone number
We may utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about activity on the website. Some cookies and other technologies may serve to recall information previously indicated or submitted by a user. Most browsers/mobile settings allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile applications to notify you if you receive a cookie, or you may choose to block cookies with your browser/mobile applications. Cookies enable us to personalise your viewing experience. When you revisit our website, we can recognise you by the cookie and customize your experience at this website accordingly. For example, we use cookies to recognise your access privileges to this website, track website usage and traffic patterns, identify you and keep track of your preferences, prevent fraudulent activity or improve website security, assess the performance of the website, add advertisements for goods or services of interest, and estimate the website's audience size. You can find out more about the cookies we use from each of the categories below:
- Strictly necessary: These are used for the purpose of security and help us detect, prevent, and mitigate malicious and fraudulent activities on our Services. Security cookies also support and enable other security features.
- Functional: These are used for the purpose of
  - Analytics and Research - We use some cookies to collect information about how people are using our Services. For example, these cookies allow us to know which pages are visited the most often, our site's page load times and page response times. Overall, these cookies provide us with analytical information about how our Services are performing and how we can improve them.
  - Social Media Plugins – In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our Services contain tools or applications that are linked to third party social media service providers such as Facebook, Twitter, LinkedIn, or Google. Through these tools or applications, the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider's website for further details about how they use cookies.
- Advertising: These are used for the purpose of advertising. These cookies deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. This means after you are done using our Services, you may see some advertisements about our Services elsewhere on the Internet.

Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, details of the device you used to access our website, browser, software and operating system types, stream patterns, and dates and times that our website is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your experience. Emails we send contain a bit of code known as "web beacon". This code allows us to understand the time and date when you have opened an email. If you wish to disable our web beacons, you should do so by turning images "off" in your email client. Please see your email client for more information.

We may automatically collect the following types of information as you use our services:

Usage Information: which pages on our website you access, the frequency of access, what you click on while on our website and when you accessed our website.
Location Information: Information about your location, which may be determined through your IP address, GPS and other sensors that may reveal information on nearby devices, Wi-Fi access points and cell towers.
Device Information: Information about the device you are using, such as hardware model, operating system, application version number, browser, and IP addresses.
Mobile Device Information: This includes mobile network information, such as the unique device identifier assigned to that device, mobile carrier, operating system, telephone number and other device attributes.
Social Media Widgets: Our website includes social media features, such as the Facebook "Like" button and other widgets, such as the "Share" button or interactive mini-programs provided by third parties. These third parties collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. You can control your interactions with these widgets through the relevant social media network
Google Analytics & Mixpanel: We use a tools called "Google Analytics & Mixpanel" to collect some information we listed above about the use of the Services. We use the information we get from Google Analytics & Mixpanel to improve the Services. In order to collect this information, Google Analytics & Mixpanel may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics & Mixpanel may also receive information about you from apps that you have downloaded that partner with Google & Mixpanel. We do not combine the information collected through the use of Google Analytics & Mixpanel with personally identifiable information. Google's & Mixpanel's ability to use and share information collected by Google Analytics & Mixpanel about your visits to the Services to another application which partners with Google & Mixpanel is restricted by the Google Analytics & Mixpanel's Terms of Use and the Privacy Policy. Please review those and see for information about how Google & Mixpanel uses the information provided to Google & Mixpanel. To prevent your data from being used by Google Analytics & Mixpanel, you can download the Google Analytics & Mixpanel opt-out browser add-on for Google Analytics & Mixpanel.
We also use the services of customer.io to send data-driven emails, push notifications, and SMS messages and Freshchat and Freshdesk for client messaging and CRM. We use the services of Supabase and Varcel for hosting the backend and frontend of the website respectively. You are advised to go through their Privacy Policy to learn more about the data that is automatically collected by them.
Use of Mixpanel Services - We use Mixpanel to analyze the behavior of our website visitors and improve our services. Mixpanel helps us understand how users interact with our site, track performance, and optimize user experience. By using our website, you consent to the processing of data about you by Mixpanel in the manner and for the purposes set out in their privacy policy. For more information on Mixpanel's privacy practices, please visit their Privacy Policy.

We may also collect some other information and documents including but not limited to:

Transactional history (other than banking details) about your e-commerce activities, buying behaviour.
Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
Information pertaining any other traveler(s) for whom you make a booking through your registered Zomunk account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
If you request Zomunk to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, Zomunk may not be able to process the booking. Zomunk will never share User's PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
In case you opt for contactless check-in at Hotels, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. MMT will never process the beneficiary id and other id details contained in the vaccination certificate.

Information provided through feedback, surveys, suggestions, etc., without the parts that identify you is considered non-confidential and non-proprietary. We may use and share such information on an anonymous and aggregated basis with third parties.

At all times, you may refuse all cookies on your browser. However, by doing so, you may not be able to use certain features on the website.

It is clarified that as per the Terms & Conditions, the above information is intended to be provided only by those who are legally competent, as per applicable laws, to enter into a contract and give consent for their personal information to be collected.

2. Use of Information

Zomunk shall use Your Information collected in accordance with Clause 1 of the Privacy Policy for the following purposes:

To provide our products and Services to you and all acts incidental to the same
Operating and/or improving our Platform and our products and Services and all acts incidental to the same
To communicate with you regarding existing product and Services availed by you including notifications, alerts, updates or surveys
To send you information about other product and Services which may be of interest to you (you may always opt out of such communication by informing us in writing that you are not interested in receiving such communications)
To handle enquiries and complaints
To comply with legal and regulatory requirements and to protect our legal rights
To investigate, prevent, or take action regarding unlawful activities, suspected fraud and situations involving potential threats to the safety of any person
To debug errors in our Platform and/or Services
To aggregate your information in order to gain insight into our Services. These aggregated databases of anonymised date allows us to generate helpful insights into patterns or trends with the travel industry. This information is also useful for travel suppliers as it enables them to identify new routes or locations that are in demand and ensure they are delivering competitive rates. For example, we can use search data to monitor demand for destinations and make sure that the fares and travel options that we surface to our users are available via our services.
To create audience lists by processing and using your email information to create custom audience lists for our targeted marketing purposes on advertising platforms such as Facebook, Instagram, Twitter, Google, Bing and Pinterest or to create lookalike audiences to target with marketing and advertising materials.

Such information shall be strictly used for the aforesaid specified & lawful purpose only. We may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. We will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case you do not wish to provide this information or opt for deletion of the information already provided, we may not be able to process the desired booking request. We will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details, Aadhar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

In our processing of your information, we also share your personal information to defend our rights and the rights of others, to efficiently maintain our business, and to comply with the law.

3. Storage of Information

Zomunk shall store Your Information collected in accordance with Clause 1 of the Privacy Policy for the duration necessary to fulfil the purposes described in Clause 2.

The collecting agency in respect of Your Information is Zomunk. However, Your Information may be stored/retained on the servers of Supabase and Varcel. Your Information may also be stored/retained by Supabase and Varcel as we use their services to monitor our website usage.

4. Consent

By accessing and/or using our Platform and/or the Services, you represent that you have read, understood and are bound by the Terms & Conditions and this Privacy Policy, and that you consent to Your information and data being collected, stored and used in the manner laid out in this Privacy Policy. We will request your permission to use or share your personal information for a specific purpose that is not compatible with the purposes listed in Clause 5. We will notify you and request for consent before you provide the personal information or before the personal information you have already provided is shared for such purpose. With you consent, we may also share your quotes and reviews for promotional purposes. If we rely on your consent to use or share your information, your consent may be revoked at any time by contacting us at support@zomunk.com.

5. How We Share Information

We share your information with our service providers, among our entities, in connection with a corporate restructuring, to prevent harm, to comply with the law, for marketing and advertisement purposes, and to protect our legal rights. The legal basis for this is our legitimate interest in providing our Services, complying with the law, and protecting our rights and those of others. We apply appropriate safeguards for this sharing of your information as described below and in Clause 6, 7, 8, 9 and 10.

We share information

With service providers that help us perform website functions and process your transactions.
If we are involved or intend to be involved in a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or in connection with bankruptcy or liquidation proceedings.
If we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud or situations involving potential threats to the rights, property, or personal safety of any person.
where we are legally required to do so, such as in response to court orders or legal process, to exercise our legal rights, to defend against legal claims or demands, or to comply with the requirements of any mandatory applicable law.
to enforce the terms of this Notice, the Services Terms of Use and any other terms that you have agreed to, including to protect the rights, property or safety of Zomunk, its users, or any other person, or the copyright-protected content of the Services.
We will share your email information with major advertising platform providers to create custom audiences that may be used by us to engage in targeted marketing.
with any relevant third-party service providers such as an airline, hotel, activity service provider(s) who provide the end services who may contact you additionally in relation to the services you have requested. You should review their Privacy Policy and Terms of Use before sharing any information with them to understand how they process your personal information.
With our data processors who provide storage and other related services to you on our behalf such as cloud service providers, payment gateways, customer service providers, survey distributors or any other third-party for the purposes of prevention, detection mitigation, and investigation of fraudulent or illegal activities related to our Services or prosecution of criminal offences or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security, compliance with our legal obligations, enforcement of our user agreement, facilitate our marketing and advertising activities
With your consent we may liaise with third party advertising service companies for online behavioural advertising or otherwise, and perform related services when you use our Services. Often, these third-party advertising companies employ cookies and other technologies to measure the effectiveness of websites, applications and to understand the booking behaviour of the user. We also engage third party providers to assist with the segmentation of this data.
With outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality.
with our group companies or affiliates who need to know or have access to such information in relation to provisioning of Services.

We adhere to appropriate security measures to protect your personal information while we share with them for processing. Further, wherever applicable, we bind these third parties with appropriate agreements and require them to process your personal information only for specific purposes along with confidentiality and with appropriate security measures. When you use a co-branded service (a service operated with a partner of Zomunk), or register or otherwise provide information on a co-branded site, you grant us permission to pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services. We may share your information with our partners such as your name, email, or other identifier. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine user information about you received from Zomunk with information about you from other sites or services; and (iii) place or recognize a unique cookie on your browser.

6. Your rights

You have the following rights with respect to Your Information as collected by us:

Right to obtain confirmation on the processing of Your Information, request access to or review of your Personal Information, as well as the correction, completion, revision and erasure of Your Information. Even if you terminate your account, keep in mind that deletion of your personal information by our third-party providers may not be immediate and that deleted personal information may persist in backup copies for a reasonable period of time and as required by applicable laws and regulations;
Right to withdraw consent for the subsequent processing or use of your Personal Information; and
Right to receive Your Information in a structured, commonly used and machine-readable format, as well as the right to transmit such information to another entity, if we have collected such information with your consent and processed it by automated means.
You may choose to withdraw your consent for the subsequent use of your Personal Information, by contacting us via email at support@zomunk.com. We will provide you with further assistance in this regard and guide you through the process. We reserve the right to seek further details from you in order to ascertain the exact nature of the withdrawal of consent. Withdrawal of consent shall not be treated as effective unless the communication is made to the email id given above. Once you choose to withdraw consent for subsequent use of your personal data by Zomunk, you will not be able to avail our products and Services or retrieve any of the content you have may have shared with us.

If you contact us for any of the aforesaid reasons, we may keep a record of that correspondence for our internal reference and archival purposes. We will not retain a record of that correspondence for longer than is reasonably necessary.

7. How Long We Keep Your Information

We retain personal information until the later of (i) the information is no longer necessary to accomplish the purpose for which it was provided, (ii) there is no ongoing business reason to keep the information, or (iii) until you request that your account be deleted.

We retain your information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. For example, when we process your payments, we will retain this data for longer periods of time as required for tax or accounting purposes. More specifically we would retain some data for longer periods of time for the following reasons:

Security, fraud and abuse prevention – to protect you, other people, and us from fraud, abuse and unauthorised access.
Financial record-keeping – when you make a payment to us, we are often required to retain this information for long periods of time for the purposes of accounting, dispute resolution and compliance with tax, anti-money laundering, and other financial regulations
Complying with legal or regulatory requirements – to meet any applicable law, regulation, legal process or enforceable governmental request as required to enforce our terms of service, including investigation of potential violations.
Direct communications with us – if you have directly communicated with us, through a customer support channel, feedback form, or a bug report, we may retain reasonable records of those communications.

8. Disclosure and Transfer of Information

The disclosure and/or transfer of Your Information is limited for the purposes as described in Clause 2. You consent to us sharing your information with third-parties and our partners for the limited purpose as identified in Clause 2. The third-parties and our partners are not permitted to do anything with Your Information which is outside the scope of Zomunk Services. However, Zomunk will not be responsible for any misuse of Your Information by such third-parties and partners. Zomunk does not sell or rent Your Information to any third party. Zomunk also does not disclose or transfer Your Information to any other third parties without your consent, unless such disclosure or transfer is:

Required in order to comply with any applicable law or court order or direction; or
Requested by any appropriate Governmental agency or authority as per applicable law for the purpose of, inter alia, verification of identity, prevention, detection, investigation, prosecution or punishment of any offences or incidents.
Required to enforce or protect our rights or properties or any or all of our affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing your Personal Information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Sometimes the countries that your data is transferred to, or stored in, may have different, or less stringent, data protection and security standards than your own. However, subject to the local laws in these countries, we'll provide the safeguards needed to protect your data regardless of location. We do this through a combination of appropriate technical, organisational and administrative security measures, and by putting in place the necessary legal contracts to backup these requirements.

9. Security

We work to protect the security of your subscription information during transmission by using Secure Sockets Layer (SSL) Software, which encrypts information you put. Zomunk complies with reasonable security practices and procedures as required by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. However, since complete security cannot be ensured by any entity, please note that Zomunk does not guarantee the security of Your Information. In the event that Zomunk becomes aware of any breach of security such that it affects Your Information, Zomunk shall notify you using commercially reasonable efforts. However, as detailed in Clause 10 of this Privacy Policy, you should look at this Privacy Policy regularly to check for such changes.

Zomunk claims no responsibility for the security of any third-party links, websites or resources that you may access through or in connection with our Platform and/or the Services.

10. Third Party Websites and Applications

Our Services may include and link to features and services (such as social applications like Google, Facebook, YouTube, WhatsApp, Instagram, Twitter and payment gateways) that are provided by a third party. If you use these features and services, please understand that the third parties that operate them may collect information from you which will be used in accordance with their own privacy policy and terms of use, which may differ from ours.

We share information relating to our users with selected third parties who provide us with a variety of different services that support the delivery of our services. These third party processors range from providers of technical infrastructure to customer service and authentication tools. We require any third party processor which handles information on our behalf to do so pursuant to contractual terms which require that the information is kept secure, is processed in accordance with applicable data protection laws, and used only as we have instructed and not for the third party processor's own purposes (unless you have explicitly consented to them doing so).

The types of third party processors we may share elements of your personal data with include:

Payment processors engaged by us to securely store or handle payments information, such as credit or debit card details, required for facilitating booking with travel suppliers - for example, when you provide us with your credit or debit card details, we store these in a PCI-compliant data vault provided by an industry-leading third party payment processor;
Providers of email management and distribution tools – for example, if you sign up to receive Zomunk newsletters or other marketing messages, we will manage the delivery of these to you using a third party email distribution tool;
Providers of security and fraud prevention services – for example, we use these providers to identify automated software agents that might disrupt our services or to prevent misuse of our APIs;
Providers of data aggregation and analytics software services that enable us to effectively monitor and optimise the delivery of our services;
Providers of tracking tools that we use to monitor instances where you click on a link to a travel supplier's website and redirect from the Zomunk platform to that travel supplier's;
Providers of software platforms that assist us in communicating or providing customer support services to you – for example, we manage and respond to any messages you send us via our help centre using a third party communications management tool;
Providers of online cloud storage services and other essential IT support services.

If you are purchasing travel with a Travel Supplier from within our services' booking platform, any personal data you submit as part of the booking process will be shared with the relevant Travel Supplier and/or a third party contracted to provide services on their behalf, in order to enable the booking to processed. When we share your personal data in this way, you'll get an opportunity to review the Travel Supplier's privacy policy and terms and conditions first. Before completing any purchase, we recommend that you carefully review these documents in order to understand how that Travel Supplier will use your information. We may also share personal data with the Travel Supplier for their, or our, standard verification and fraud-detection purposes.

In order to prevent and detect fraud, we may share information about you with the fraud prevention services providers we cooperate with ("Fraud Prevention Providers").

Travel Suppliers and Fraud Prevention Providers may be located in, or process your information, outside of the country in which you are based. For example, if you are booking a flight that operates within a particular country you should expect that your personal information will be transferred to, and be processed by Travel Suppliers that are located in that country. The regulations in these countries may not provide the same level of protection of personal data as the regulations in your own country of residence.

We will share personal data with third parties where you expressly authorise us to, such as where we run a promotion in conjunction with a partner and you instruct us to share your email address with that third party for the purpose of receiving promotional emails.

Publicly accessible personal data included in User Content such as your name, likeness and the content of reviews and posts may be shared and/or made available to carefully selected third parties with whom we have a contractual relationship for the purpose of displaying this content for their similar travel-related services.

We do not accept any responsibility or liability for or endorse these third party policies or for any personal data that may be collected by or through these websites or services. You should always read the privacy policy of any feature or service you access carefully in order to understand the specific privacy and information usage practices.

11. Grievance Officer

Pursuant to Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Zomunk has designated the following person as the Grievance Officer:

Name: Karann Dembla
Email: support@zomunk.com

12. Changes to the Privacy Policy

We retain the right to amend this Privacy Policy from time to time, for instance when we update the functionality of our Services or when there are regulatory changes. We will use commercially reasonable efforts to generally notify all users of any material changes to this Privacy Policy, such as through a notice on our website. However, as a user of our Platform and/or the Services, you should look at this Privacy Policy regularly to check for such changes. We will also update the "Last Updated" date at the top of this Privacy Policy, which reflects the effective date of this Privacy Policy. Your continued access or use of our Platform and/or the Services after the date of the new Privacy Policy constitutes your acceptance of the new Privacy Policy. If you do not agree to the new Privacy Policy, you must stop accessing and/or using our Platform and/or our Services. You hereby acknowledge that any collection, storage, processing, sharing or other use of Your Information shall be governed by the Privacy Policy as applicable at the time of such collection, storage, processing or other use.

13. Use of Child Information

Our platform is only available to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. Any action or activity undertaken by children below the age of 18 years on our Platform and/or while using our Services shall be deemed to have been taken with the consent and authorisation of their parent and/or legal guardian and the parent and/or legal guardian shall be fully responsible for the same. If you are a parent or legal guardian agreeing to the Terms & Conditions & Privacy Policy for the benefit of your child who is below 18 years of age, be advised that you are fully responsible for his/her use of our Platform and/or use of our Services, including all financial charges and legal liability that he/she may incur.